SUGGESTION, COMPLIMENT OR COMPLAINT?

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Al Baraka Bank is committed to Excellent Service Delivery. We encourage you to share your Al Baraka experience with us.

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Customer Service: 0860225786

WhatsApp: 084 786 6563

Email us:
customerservices@albaraka.co.za

Monday – Friday 8:30 AM – 16:30 PM
Saturdays 8:30 AM – 11:30 AM

Close for prayer on a Friday from 12:00 PM to 14:00 PM

Free Hotline Number: 0800 213 111

E-mail: albaraka@tip-offs.com

Website: www.tip-offs.com

1. Call 0860225786 and press 1
2. Via your internet banking
3. Via your Mobile Banking App

Branches
Monday – Friday 9:00 AM – 15:30 PM
Saturdays 8:30 AM – 11:00 AM
Service Centres
Monday – Friday 9:00 AM – 16:00 PM
Saturdays 8:30 AM – 11:30 AM

Branches and Service Centres are closed for prayer on a Friday from 12:00 PM to 14:00 PM
Athlone branch is closed for prayer on a Friday from 12:00 PM to 14:30 PM

If we do not resolve your complaint internally to your satisfaction, you may approach the relevant Ombudsman or regulator on the following channels listed below:

Financial services (banking, credit and insurance) related complaints –

The National Financial Ombudsman

Tel: 0860 800 900

Email: info@nfosa.co.za

Website: www.nfosa.co.za

Advice/Intermediary services or product related complaints –

Financial Advisory and Intermediary Services Ombud

Tel: 0127625000

Email: info@faisombud.co.za

Website: www.faisombud.co.za

Conduct related complaints –

Financial Sector Conduct Authority